Help and reports
Support
Public support channels for account help, billing and music purchase questions, abuse and safety reports, copyright issues, and compliance concerns.
General support
For account access, product questions, creator setup, or general platform help, contact support@fanarc.com.
Billing support
For subscriptions, music purchases, charges, cancellations, duplicate payments, or billing errors, contact support@fanarc.com with the email address connected to your Fanarc account and any relevant transaction details.
Abuse and safety reports
Report suspected illegal content, non-consensual content, exploitation, impersonation, harassment, fraud, or urgent platform safety concerns to support@fanarc.com.
Compliance-sensitive reports may also be sent to compliance@fanarc.com.
Copyright and IP reports
For copyright, trademark, impersonation, or stolen content concerns, contact support@fanarc.com with enough information for Fanarc to identify the content and evaluate the request.
For music, include the link to the release or playlist, the track titles, and how you hold the rights (for example as the artist, label, publisher, or their authorized representative). Fanarc may take a release down while a claim is reviewed.